Refund policy

Last updated: 31/02/2026

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By using our website, you agree to the practices described in this policy.

Return & Refund Policy

Last updated: 31/03/2026

At Infynito, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it
  • Be in the original packaging
  • Include all accessories, manuals, and tags (if applicable)
  • Have proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

You may request a return within 2 to 3 days of receiving your order.(We only replace items if they are defective, damaged, or incorrect.)

Return requests made after this period may not be accepted.

To initiate a return, please email us at shop.infynito@gmail.com with your order number and reason for return.

3. Refund Process

Once we receive and inspect your returned item:

  1. We will notify you about the approval or rejection of your refund.
  2. If approved, your refund will be processed to your original payment method.

Refund Timing

  • Refunds are processed within 4 to 5 business days after approval.
  • Your bank or payment provider may take additional time to reflect the refund.

Shipping charges (if applicable) are non-refundable unless the item is defective or incorrect.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact us at shop.infynito@gmail.com with:

  • Your order number
  • Photos/videos of the product
  • Description of the issue

We will arrange a replacement as quickly as possible.

5. Damaged or Defective Products

If you receive a damaged, defective, or wrong item:

  • Contact us within 2 to 3 days of delivery
  • Provide clear photos/videos as proof

After verification, we will offer:

  • A replacement, or
  • A full refund (including shipping costs, if applicable)

6. Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale or Non-Returnable
  • Gift cards
  • Used, worn, or damaged items caused by misuse
  • Products returned without original packaging

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

8. Late or Missing Refunds

If you haven’t received your refund after the processing time:

  1. Check your bank account again
  2. Contact your payment provider
  3. If the issue persists, contact us at shop.infynito@gmail.com

9. Contact Us

For return or refund requests, please contact:

Email: shop.infynito@gmail.com